Privacy Policy
Privacy Overview
Tropicom Ltd (“Tropicom”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you visit our website or use our services.
By using this website, you agree to the terms outlined below.
Tropicom Ltd is a telecommunications and digital services provider based in Mauritius.
Our services include:
SMS aggregation and messaging services
Survey and data collection platforms
Omnichannel messaging solutions
Personal Information
We may collect personal information such as:
Full name
Company name
Email address
Phone number
Billing and invoicing details
User account login details
Technical Information
When you browse our website, we may automatically collect:
IP address
Browser and device information
Operating system
Pages visited and usage statistics
Messaging and Service Data
When providing SMS, survey, or messaging services, Tropicom may process:
Phone numbers or email addresses
Message content
Delivery reports and timestamps
In these cases, Tropicom acts as a data processor, while our clients remain the data controllers.
Your data is used to:
Provide and manage our services
Create and administer user accounts
Process payments and invoicing
Provide customer support
Improve platform performance and security
Comply with legal and regulatory requirements
We process personal data based on:
Contractual necessity
Legitimate business interests
Legal or regulatory obligations
Your consent, where applicable
Mobile Network Operators and messaging partners
Hosting and infrastructure providers
Payment processors and banks
Authorities when legally required
All partners are contractually required to protect your data.
Some data may be processed or stored outside Mauritius due to cloud infrastructure or international messaging routes.
Appropriate safeguards are applied to ensure data protection.
We retain personal data only for as long as necessary to:
Deliver services
Meet legal and regulatory obligations
Resolve disputes and enforce agreements
We implement technical and organisational measures including:
Secure servers and access controls
Encryption where applicable
Firewalls and monitoring systems
Restricted access to personal data
Under the Mauritius Data Protection Act 2017 (and GDPR where applicable), you have the right to:
Access your personal data
Correct inaccurate data
Request deletion (where legally permitted)
Restrict or object to processing
Withdraw consent at any time
You may also lodge a complaint with the Data Protection Office of Mauritius.
Our website uses cookies to improve user experience and analyse website traffic.
You can manage or disable cookies through your browser settings.
Our website may contain links to external websites.
Tropicom is not responsible for the privacy practices of third-party sites.
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors.
If you have any questions regarding this Privacy Policy, please contact us:
Tropicom Ltd
Email: info@tropicom.ltd
Website: www.tropicom.ltd